FAQ

Frequently Asked Questions

General

Appointment & Process

Test Coverage

Consult

Action Plan

Privacy & Data Security

Points

Is Baseline a replacement for a doctor

No. Baseline complements medical care but does not replace a doctor or clinical diagnosis.

Is Baseline for diagnosing disease

No. Baseline is designed for preventive insight and health optimisation, not for diagnosing diseases.

Should I use Baseline during acute illness

No. If you are experiencing acute symptoms or illness, medical care should be prioritised before any preventive testing.

Are there any hidden costs

No. All inclusions are clearly communicated upfront with no hidden charges.

What is not included

Add on tests, external medical treatments, and specialist care outside Baseline are not included.

What is included in the Baseline price

The Baseline price includes the blood test, detailed report, expert consultation, and a personalised action plan.

Which labs are used

Baseline works with accredited partner laboratories that follow strict quality and compliance standards.

Who helps me understand my results

A longevity health expert reviews your results with you, explains priorities, and answers questions so you leave with clarity.

What normal, optimal, and out of range mean

Normal means within a broad population range. Optimal means supportive of long term health. Out of range means it needs attention, not that something is wrong.

How results are organised and explained

Your results are organised by health themes rather than isolated lab values, making it easier to see patterns, connections, and overall meaning.

How biomarkers are selected

Biomarkers are selected based on clinical relevance, scientific evidence, and their ability to provide actionable insight when viewed together.

Do you test everything or only what matters

Baseline tests only what matters. Each biomarker is included because it adds clarity and actionability, not because it is commonly bundled in standard check ups.

Why Baseline measures more than routine tests

Routine tests focus on disease detection. Baseline looks earlier, identifying subtle imbalances and patterns that affect energy, recovery, mood, and long term health.

What kind of biomarkers are included

Baseline measures biomarkers linked to metabolism, inflammation, hormonal balance, nutrient status, liver function, cardiovascular health, and overall physiological stability.

What problem Baseline is designed to solve

Baseline is designed to close the gap between testing and action by turning complex health data into clear priorities and practical next steps.

Why clarity and prioritisation matter more than more tests

More data without direction often leads to anxiety and inaction. Health improves faster when you focus on a few high impact areas instead of trying to fix everything at once.

How Baseline fits into a modern health journey

Baseline acts as a reference point you can return to, helping you make informed choices, track progress over time, and adapt as your body and goals change.

How Baseline helps you understand where you stand

Baseline organises health data into a structured view that highlights what is working, what needs attention, and what matters most right now.

Why most health tests feel confusing

Most health tests deliver long reports filled with numbers and medical terms but little context. They rarely explain what matters most or how to act, leaving people unsure and overwhelmed.

Is Baseline a one time test or something ongoing

Baseline starts as a snapshot of your current health. Many people repeat it over time to track progress, but it can also be done as a one time clarity exercise.

What makes Baseline different from other blood tests

Most blood tests give numbers and reference ranges. Baseline connects those numbers into patterns, priorities, and actions so you understand what matters, why it matters, and what to do next.

What exactly is Baseline

Baseline is a preventive health starting point that combines an advanced blood test and expert guidance to show where your health stands today and what to focus on next.

Who is Baseline for

Baseline is for people who want clarity about their health without guesswork. It suits those who feel tired, stuck, overwhelmed by advice, or want to be proactive before problems appear.

Can Baseline help me understand why I feel low energy or unwell?

Yes. Our dashboard connects how you feel with what’s going on inside your body, using data from your blood to explain fatigue, sleep issues, mood dips, or metabolic sluggishness.

How often should I get tested?

Twice a year is ideal. This helps track progress, measure the effectiveness of interventions, and catch any changes early.

Can Baseline assess my heart health?

Yes. We test markers like ApoB and Lp(a) which are among the most predictive for heart disease. These aren’t part of most Indian full-body check-ups.

Who should take this test?

Anyone looking to take control of their health. Whether it’s prevention, performance or understanding your body better, this is for you.

I’ve done a recent health check-up. Should I still go for Baseline?

Our tests go beyond routine screenings to uncover deeper patterns and trends in your health. Each test establishes a clear snapshot of where you stand today, helping identify what is working well and what needs attention going forward.

When should I check my Baseline?

The best time is now. Baseline gives you deeper insights into chronic risks like diabetes, heart disease, and even early cancer markers helping you take control of your health today, not when it’s too late.

Why don’t regular health check-ups include the biomarkers Baseline covers?

Most standard health check-ups only test for the basics. We have curated an advanced blood panel which includes advanced biomarkers like ApoB, Lp(a), Insulin, Homocysteine, Interleukin 6 (IL-6), Vitamins panel etc. that require specific lab protocols and are often skipped. Our goal is proactive care, not reactive diagnostics.

Do you do your own testing?

We collaborate with NABL and CAP accredited (the highest certifying bodies in the world for Labs), reputable third-party labs to ensure the highest accuracy and quality in testing. Our role is to integrate these results into a comprehensive, personalised health profile through our proprietary analysis and interpretation.

What value do you add if you are using third-party testing?

Our value lies in what happens after the test. The dashboard connects data from your lab results with your symptoms, lifestyle, and wearable insights to reveal patterns and correlations you won’t find in a standalone report. We help you track progress over time, understand how your biomarkers impact your energy, mood, sleep, and more, and turn complex data into personalised insights and clear next steps for your health journey.

Do I have to go to a physical centre?

No, you don’t need to visit a physical centre. Our process is designed to be convenient and accessible, with blood samples collected at your home and digital consultations available for ongoing support.

How accurate are your results?

Our results are based on data from accredited labs and cutting-edge analytical algorithms. We combine precision testing with advanced analysis to provide highly accurate and personalised health insights.

What do I do with the data?

Baseline helps you make informed decisions by highlighting the areas that matter most to your health, from cholesterol and metabolism to recovery and inflammation. It also allows you to track changes over time, refine your approach as your health evolves, and have more meaningful conversations with experts. Together, this clarity supports better daily choices today while helping reduce future health risks with confidence.

Who to contact for help

Our Concierge support is available throughout the process to help with booking, questions, or follow up. You can message the DH Concierge on WhatsApp at +91-63844-85138

What happens after results arrive

Once results are ready, you receive your report and can schedule your consultation to review insights and next steps.

What to do before the test

You will receive simple preparation instructions before the test, including fasting or timing guidance if required.

How long it takes to get results

Results are typically available within a few days after sample collection.

How to book Baseline

You can book Baseline online through the website or with help from the customer support team.

What to do if I need medical care

If you need medical care, consult a qualified medical professional or visit a healthcare facility immediately.

How samples are handled

Samples are collected, transported, and processed under controlled conditions to preserve integrity and accuracy.

What if I need to reschedule

If you need to reschedule, customer support will help adjust your appointment easily.

How home sample collection works

After booking, a trained professional visits your chosen location at the scheduled time to collect your blood sample.

How hygiene and safety are ensured

Sterile, single use equipment is used and standard medical safety protocols are followed during collection and handling.

How long the process takes

The sample collection usually takes around 10 to 15 minutes.

Who collects the sample

Samples are collected by certified phlebotomists trained in safe and hygienic procedures.

Can Baseline diagnose me?

No. We offer insights, not diagnoses. Your results should be reviewed with your doctor for medical advice.

Do I need to stop medications before my test?

No—never stop any medication unless advised by your doctor. Some tests may require specific timing; we’ll notify you beforehand.

Do I need to fast or prepare before my test?

Some of the tests we conduct require fasting, typically for about 8-12 hours. If fasting is needed, you’ll receive clear instructions in advance via email and WhatsApp.

Can I get tested if I’m pregnant or nursing?

We suggest waiting at least 6 months postpartum and after you stop nursing as hormonal changes during this period may affect accuracy. These tests and interpretations are not meant to be taken during either pregnancy or the nursin[c]g period.

Why are there two blood draws—one before and one after a meal?

Some tests, like blood glucose and insulin response, require comparing your fasting levels with your levels after eating. This helps us assess how your body processes sugar and insulin. The post-meal (postprandial) test is ideally done 2 hours after you finish a standard meal.

How long does the blood draw take?

The blood draw is done in two quick sessions, each taking less than 10 minutes. First, we collect a fasting sample. After your meal, we’ll take a post-prandial sample to complete the collection. The entire process is smooth, efficient, and designed to fit easily into your day.

How add ons improve clarity

Add on tests help deepen understanding by narrowing in on specific systems or patterns seen in your Baseline results.

Whether add ons are mandatory

No. Add on tests are completely optional and never mandatory.

What add on tests are available

Add on tests include specialised panels that explore specific health areas based on your results or goals.

Can I add tests later

Yes. Additional tests can be added later if recommended or requested.

Is Baseline medically reliable

Yes. Baseline is medically reliable as a preventive and health optimisation assessment, though it does not replace clinical diagnosis.

How accurate are the tests

The tests are conducted using clinically validated methods and standardised procedures to ensure reliable and consistent results.

Will I understand all the results

Yes. Results are explained in simple language, grouped by health themes, and reviewed with an expert so you understand what they mean for you.

How soon will I get my results?

Within 48-72 hours after your test. Your personalized insights will be available on your secure dashboard.

What more does Baseline consult offer compared to my family doctor?

Doctors often treat symptoms. We assess root causes. Our panel is more comprehensive, focused on prevention, and personalized to your body’s long-term needs.

Can Baseline tell me about my fertility health?

We include hormone panels that can give valuable insights into fertility for both men and women. However, we do not diagnose fertility conditions—please discuss with your physician.

Can Deep Holistics tell me if I’m metabolically fit?

Yes. We measure insulin, fasting glucose, HOMA-IR, triglycerides, and more, giving you a clear picture of your metabolic health and how to improve it.

What tests are included in the Baseline?

Our Baseline plan includes tests for heart health, metabolic health, hormonal balance, inflammation, essential vitamins and minerals, liver and kidney health, going well beyond routine blood tests. Check out our what we test page to know more.

Is consultation included

Yes. One expert consultation is included as part of the Baseline experience.

How long the consultation takes

Most consultations last between 30 and 45 minutes, allowing time for explanation and questions.

What happens during the consultation

Your results are reviewed in context, key patterns are explained, priorities are identified, and next steps are discussed clearly.

How personalised the guidance is

Guidance is fully personalised based on your data, symptoms, and lifestyle, rather than generic protocols or one size fits all plans.

Who conducts the consultation

Consultations are conducted by qualified longevity experts trained to interpret biomarkers alongside lifestyle factors, symptoms, and health goals.

How symptoms are connected to results

Symptoms help interpret results by providing context. Patterns across multiple markers often explain how you feel better than a single value.

When to retest

Retesting is typically suggested after lifestyle changes or as advised, depending on what you are tracking.

When add ons are recommended

Add on tests are recommended only when they provide additional clarity or help investigate a specific concern.

How the plan evolves over time

The plan evolves as your biomarkers change and goals shift, ensuring recommendations remain relevant and effective.

How follow up tests are suggested

Follow up tests are suggested only when they add clarity or help track progress, not as a default recommendation.

How priorities are decided

Priorities are set based on impact, urgency, and feasibility, focusing on changes that meaningfully improve health outcomes.

What the action plan includes

Your action plan includes clear priorities, recommended lifestyle adjustments, and nutrition or supplement guidance where relevant.

Can I ask follow up questions

Yes. You can ask clarifying questions during the consultation and seek further support if something remains unclear.

What if something looks concerning

If a result needs attention, it is clearly highlighted and explained along with guidance on lifestyle action, monitoring, or medical follow up.

Who can access my data

Only you and authorised professionals involved in your care can access your health data.

How privacy is protected

Privacy is protected through strict internal policies, access controls, and secure infrastructure.

Can I delete my data

Yes. You can request deletion of your health data in accordance with applicable data protection guidelines.

Whether my data is shared

Your data is not sold or shared with third parties without your explicit consent.

How my health data is stored

Your health data is stored securely using encrypted systems designed to protect sensitive personal information.

How data quality is ensured

Multiple quality checks are applied across collection, processing, and reporting to minimise errors.

Can I update my personal information?

Yes. Write to support@deepholistics.com with your request. We’ll process it securely and swiftly.

Who can see my test results?

Only you, our licensed lab partners, and the Deep Holistics medical team who help interpret your data.

Can I delete my health data?

Yes. Just email us at support@deepholistics.com. Once deleted, it cannot be recovered.

Is my data safe with Deep Holistics?

Yes. Your data is encrypted end-to-end and stored with industry-grade security. Only healthcare personnel involved in your care can access it.

Where I can see my points

You can view your DH Points balance and activity in your account dashboard.

Whether points expire

Any expiry details for DH Points are clearly shown in your dashboard.

How gifting points works

DH Points can be gifted to others, allowing them to use the value towards eligible services.

What DH Points can be used for

DH Points can be redeemed for future tests, consultations, or other eligible Deep Holistics services.

How referrals work

You can refer friends or family to Baseline. When they complete their test, you earn DH Points as a reward.

Can I gift Baseline to my family or friends?

Yes. Health is the best gift. You can purchase a plan on their behalf through our website.